POST & PACKAGING / DELIVERY TIME FRAME

All Delivery costs are included in final checkout costs.All orders are carefully despatched in protective packaging and sent by AUSTRALIA POST or TNT ( see below). For Special Next Day includes insurance covering loss and damage and is provided by AUSTRALIA POST please contact us for further details.

Orders placed before 12 Noon will be shipped same business day.

Delivery is expected next business day in all Urban areas and 2-3 Business days in rural areas.

A signature is required upon receipt. If you are not available to sign for your delivery, Australia Post or TNT will leave a calling card detailing collection instructions from your nearest depot.

SECURE PAYMENT ONLINE

We accept payment by most major credit and debit cards via PAYMATE Placing an order online with Prostyleweb.com Ceramic Straighteners is completely safe and is secured by a 128 bit SSL security certificate.

ORDERING BY POST

We can also accept payment by cheque.

Cheques should be crossed and made payable to Colt Telecom Pty Ltd .
Please send a completed printed order form with your cheque to:
Colt Telecom Pty Ltd
PO Box 5103
Gold Coast M.C
Qld 9726
Please note, your order cannot be despatched until payment has been cleared.

CUSTOMER SATISFACTION AND RETURNS

All of our products carry a 7 day, no quibble money back guarantee. (postage costs are not refunded unless the items are damaged).

All items must be returned in the same condition in which they were despatched. In the rare instance that product is faulty (this should never happen as all our products are checked and packaged securely before shipment), we will refund your money or replace.

All delivery costs are included.
All delivery costs are included in your final checkout price. For goods under 7.5 kg Australia Post standard delivery ( please allow 3-5 working days) for goods over 7.5kg goods over will be handled by TNT (Please allow 48hrs).Slightly longer for Tasmania and outlying areas. For Faster service on delivery please contact us for further details.

If goods are damaged or you are not 100% happy with your order, please email us at : Returns@Prostyleweb.com

This does not affect your statutory rights

COMPLAINTS

Please contact us at customer services. We will acknowledge all complaints within 5 working days. We will advise you how long we anticipate it will take, to resolve the matter. We will keep you informed at all times.

CUSTOMER SERVICES

If you have any questions or comments about an order or our products in general, please do not hesitate to contact us at customer services. We will endeavour to respond to all enquiries within 24 hours

LOST, DAMAGES OR LATE PACKAGES

Although we make every effort to ensure that your order arrives on time, occasionally problems do arise! If your parcel is yet to arrive, please do not hesitate to contact us. We can then track your parcel through the Australia Post or TNT system with whom responsibility lies for packages in transit.

Please email us at: customer services